URGENT - TICKET OFFICE CONSULTATION JULY 2023

Train operators have proposed changes to the majority of rail station ticket offices in England; this could lead to the closure of almost all existing Ticket Offices. Instead, Train Operators are proposing to bring staff out from offices to be much more visible to customers.

SALRUA has identified a number of issues with these proposals and will be making a detailed submission highlighting these concerns.

We urge all rail users to review the proposals and make their own responses if they have concerns:

• https://www.transportfocus.org.uk/train-station-ticket-office-consultation/
• https://www.chilternrailways.co.uk/ticketofficeproposals
• https://www.westmidlandsrailway.co.uk/travel-information/at-the-station/proposed-changes-ticket-offices

All feedback must be received by Transport Focus by Wednesday 26 July.

JULY 2023 UPDATE

• Ticket Office Consultation July 2023 – see box above
• Ongoing industrial action by the RMT and ASLEF continues to severely affect all services with some days seeing no trains running at all.
• The impact of the Covid-19 pandemic continues to be felt on train travel with services and usage still well below pre-pandemic levels.
• May 2023 major timetable changes see more regularly-spaced services
• Ticket prices rise again from 5 March, with an average increase of 5.9%.
• Chiltern’s franchise has ended and has been replaced by a 6-year Direct Award to Chiltern from the Department for Transport.
• Work has started at Warwick railway station to install lifts, at a cost of £6.8 million and will take a year to do.

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